Terms And Conditions
These terms and conditions – which may be amended from time to time – apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online hotel reservation service provided on these pages and through the website (the “service”) are owned, operated and provided by Apple Hotel (“Apple Hotel”, “us”, “we” or “our”) and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.
(a) Your contract is with Apple Hotel Sdn Bhd/ Harvest Paradise Sdn Bhd, its franchisees, associates, subsidiaries and affiliates who trade as Apple Hotel. These are the general terms and conditions that apply to your contract with Apple Hotel and are supplemented by the terms and conditions that apply to the specific hotel where you have booked to stay (together with “the Terms & Conditions” therein). Usage of this website is on condition that you accept without variation the terms and conditions set out herein which Apple Hotel may vary from time to time at its sole discretion with/without notice to you and you acknowledge that the usage of this website constitutes your agreement to all the terms and conditions in force for the time being as set out herein.
(b) In the Terms & Conditions: “we” or “us” or “Hotel” means Apple Hotel (including, where appropriate, Apple Hotel employees, agents, and suppliers and all relevant insurers); “you” or “guests” means any and all person(s) for whom a hotel room is booked.
(c) The following terms and conditions create a legally binding agreement between you and Apple Hotel.
administration fee: booking & processing fee for each night booked
bed: single-sized bed or double-sized bed or 2 single-sized bed
Booker: the owner of the valid registered account used to make the booking
Booking: booking with payment made and booking reference number issued
Booking Confirmation Sheet: PDF document issued for confirmed bookings
Booking reference number: a 6-digit reference number issued to guests who successfully complete their room booking process
Café: food and/or beverage outlet situated outside of the respective hotel.
Call Centre: an attended service in which booking (via phone calls only), enquiries (via phone calls and emails only), etc, are handled by Apple Hotel.
Cancellation: when you cancel your booking with us
Cancellation fee: applicable to each room cancellation done at least 3 days before the scheduled check-in date.
Changes: such changes are limited to guest name changes, and any other changes solely determined by Apple Hotel.
Check-in time & check-out time: varies between countries
Convenience store: convenience store which is situated at the respective hotel. (Please check the individual Hotel pages for more information)
Credit shell: in the event of cancellation of bookings (at least 3 days before the check-in date), a credit shell amount equivalent to the value of the booking minus the cancellation fee will be credited into the guest’s registered account for future bookings. The amount in credit shell is valid for 6 months from the cancellation date after which it will expire. The credit shell amount is currency-specific and is not transferable to other accounts.
Double room: room with 1 double-sized bed. Maximum occupancy is 2 adults
E-mail: an email from a guest sent to [email protected]
Early Arrival: which allows the guest to check in earlier than the check-in time.
Entertainment Package: guest to enjoy specific Astro channels and programmes. Astro channels and programmes vary by Hotel location.
Essential toiletry kit: 2 in 1 shower gel, shampoo
Fee Schedule: please refer to Fee Schedule at the end of this page
Guest: a staying customer at hotel
Hotel: Apple Hotel
Hotel Schedule: please refer to Hotel Schedule at the end of this page
Keycard deposit: a refundable fee collected upon check-in for each issued keycard. (Please see Fee Schedule)
Late Departure: pre purchase add-on which allows the guest to extend their check-out time. (Please refer to Hotel Schedule)
Luggage storage facility: limited storage area
Multiple nights: more than one (1) night
Rate: price charged for your room(s)
Registered account: account assigned upon first booking with us
Security: comprises manned personnel, CCTV & key lock system
Service tax and charges: (Please refer to Fee Schedule)
Single room: room with 1 single-sized bed. Maximum occupancy is 1 adult + 1 child (below 5 years on the date of the booking)
Family room: room with 1 double-sized bed and 1 single-sized bed. Maximum occupancy is 2 adults + 1 child (below 5 years on the date of the booking)
Twin room: room with 2 single-sized beds. Maximum occupancy is 2 adults + 1 child (below 5 years on the date of the booking)
Safe, clean and comfortable environment
* Excellent five star quality bed en-suite bathroom with power hot shower
* All rooms come equipped with a LCD TV and air conditioner
* Limited housekeeping services
* Friendly and helpful Apple Hotel employees and staff
(a) All room bookings and enquiries can either be made online at https://www.applehotels.com, via applehotels.com Call Centres or via walk-ins at Apple Hotel locations.
(b) Full payment must be made at the time of booking. Online bookings are charged to valid Visa or Mastercard credit or debit cards (where applicable) or via online transfer (where applicable). For walk-in guests, payments are accepted by valid Visa or Mastercard credit or debit cards (where applicable) and/or cash. Cash payments will only be accepted for stays at the locations where the booking is made.
(c) Please note that your booking is only valid if you receive a valid 6 digit reference number sent to your email address registered with Apple Hotel. You may view it by logging on to Apple Hotel website. If you do not receive a Booking Confirmation Sheet within 24 hours from the time of booking, please contact our Call Centre.
You can confirm your booking status via the following steps:
* Log on to https://www.applehotels.com
* Click on “Account Login”
* Key in your registered account details (email and password)
* Click on Login
* The “My Bookings'” page will appear with details of your booking status, itinerary, etc
(d) All bookings are subject to availability.
(e) Once your booking has been completed, a Booking Confirmation Sheet will be issued which should be printed and presented upon check-in at the Hotel, together with proof of guest’s valid identity documentation (NRIC/Passport/valid photo identity documentation or its equivalent). The person named as ‘Guest’ in the booking must be the person who will actually be staying at the Hotel failing which, Apple Hotel reserves its absolute rights to cancel the room booking.
3. Room rates
Room rates shown on the Apple Hotel website are for per room and may fluctuate according to daily demand and availability. Room rates are inclusive or exclusive (Please refer to the Fee Schedule) of service tax and charges or tax at the prevailing rates and are payable in the local currency applicable to the Hotel’s location. Kindly check the quantity of rooms and the room rates booked before moving on to the next step in the booking process.
4. Apple Hotel rooms
(a) Apple Hotel room types (single, double, twin, Family), vary by location. During the booking process, should the type of room you require not be available, an alternative room type will be displayed subject to availability. At all times during the booking process, guests are advised to ensure accuracy of booking details, ie, booking dates, room types, room rates, number of guest(s), etc, in a proper manner failing which Apple Hotel shall not be held responsible and/or liable for errors in guest bookings.
(b) Room cleaning takes place between 9.00am to 4.00pm. If for any reason Apple Hotel housekeeping staff are unable to enter the guest rooms on the first attempt, then cleaning will only take place on the next scheduled cleaning day. Please refer to the individual Hotel pages for room cleaning frequencies. If cleaning services is required after scheduled cleaning hour, guests are requested to pay a surcharge. (Please refer to the Fee Schedule)
(c) Guest(s) are not allowed to bring in to Apple Hotel rooms the following:
* any items/equipment measuring more than 3 feet (H) x 3 feet (W) x 3 feet (L)
* no pets, livestock
* no durian
* any non-prescribed drugs, flammable liquid, bio hazardous materials, heavy machinery
* any electronic/electrical appliances which may interfere or obstruct with the Hotel’s computer and/or electrical network/systems
* any pillows, bed sheets, duvets
* any kitchen utensils/equipments for heating and/or cooking purposes
* any other items which may disrupt directly or indirectly Apple Hotel Hotel operations or interrupt other guests’ stays in Apple Hotel Hotels
* any heavy volume of books, papers, newspapers or other materials which may post as a safety risk
(d) Guest(s) are strictly advised to adhere to the above rules failing which Apple Hotel reserve its absolute right to remove the items from the rooms immediately without further notice to the guests whereby the guests shall be liable for the removal costs AND/OR Apple Hotel shall further exercise its absolute right to evict forceably, if necessary, the guest(s) from the Hotel location immediately.
5. Check in and out times
(a) All Apple Hotel hotels operate on a strict check-in and check-out policy. Please refer to the Hotel Schedule.
(b) Booked rooms will be held for guest check-in until 9.00am the following day of the scheduled check-in date – after which the booking will be deemed cancelled.
(c) For multiple night bookings, in the event that the guest fails to check-in by 9.00am the following day of the scheduled check-in date (no show guest), Apple Hotel may, with sole and absolute discretion, accommodate a new guest in the respective Hotel room(s) for the remaining stay dates without any further notice given to the no show guest nor provide refunds for the unused nights.
(d) Upon check-in, guests are required to pay a refundable keycard deposit to cover the loss or damage of each room keycard issued. The keycard deposit will be refunded to the guest when the keycard is returned to the Front Desk upon check-out from Apple Hotel.
(e) If check-out is beyond the stipulated check-out time and without Apple Hotel’s approval for late departure, Apple Hotel reserves the right to charge the guest an additional one (1) night’s stay, subject to availability, at the prevailing room rate without further notice to the guest. If the guest fails to check-out by the specified time, Apple Hotel reserves the right to evict the guest and move their belongings into the luggage storage facility. Apple Hotel shall not be liable for any loss or damage while removing the belongings.
6. Changes and Cancellations
(a) Once bookings are made and/or guest(s) are checked in, bookings are non-refundable.
(b) The only change allowed for a confirmed booking is a guest name change which must be made at least 3 days before check-in date. This change is subject to a change fee. (Please see the Fee Schedule)
(c) Any changes regarding the date, room category, duration of stay will require the guest to cancel the initial booking and re-book their stay with the Hotel. These cancellations can only be made online at Apple Hotel website. Cancellation charges apply (Please refer to the Fee Schedule).
(d) Booking cancellations MUST be done at least 3 days before the scheduled check-in date. For any cancellations of bookings within 2 days of the scheduled check-in time, the total payment made is deemed forfeited. Multi-night bookings cancelled within 2 days before your scheduled check-in time will also be deemed forfeited. (For example: If the check-in date is on the 4th of June, guests may cancel up till the 1st of June to obtain the credit shell minus cancellation fee. Cancellation made on the 2nd, 3rd or 4th of June, the guests’ payment will be fully forfeited.)
(e) In the event of cancellation of bookings (at least 3 days before the check-in date), a credit shell amount equivalent to the value of the booking minus the cancellation fee will be credited into the guest’s registered account for future bookings. If the total payment made is less than the cancellation fee, there will be no credit shell given and the whole payment will be deemed forfeited. The amount in credit shell is not exchangeable for cash. The credit shell amount must be used within six (6) months from the date of cancellation, or will be deemed forfeited without further notifications. The credit shell amount is currency-specific and is not valid for bookings for Hotels operating with other currencies. The credit shell amount is not transferable to other accounts. The credit shell amount cannot be used for payments of deposits, add-ons and all other non-room related transactions at the Hotel.
7. Features in Apple Hotel
Guests may opt for the following at minimal fees (Please refer to the Fee Schedule):
(a) Towel and Pillowcase
REWASHED Towels and Pillowcase(s) are not provided in the rooms.
WiFi service is provided for free during a guest’s stay at the hotel.
Available for rent at selected Apple Hotel locations. Charges may apply. Please refer to individual Hotel pages for more information.
Available for rent at selected Apple Hotel locations. Charges may apply. Please refer to individual Hotel pages for more information. Apple Hotel rooms do NOT include the following:
* Room service, door bell, telephone out calling line, radio, wardrobe, bathrobe and towels in bathrooms, mini-bar, tea or coffee making facilities in rooms.
* We do not provide additional or extra beds/pillows.
(f) Room Cleaning
Guest may request for additional cleaning of their rooms and change of linen beyond the scheduled cleaning frequency for an additional cost. This service may be charged as an add-on during their stay at the hotel or upon the booking process.
8. Promotion Terms & Conditions
The following Terms & Conditions apply to all promotions and offers offered by Apple Hotel. In addition to these Terms & Conditions, guests should ensure they are familiar with the specific conditions applicable to any promotion offered.
(a) Promotions are only valid for the period as specified in the coupon and shall vary as per respective Hotels.
(b) Coupons are only valid at respective Hotels, as specified in the coupons.
(c) Irregularities between the date, room number and the issuer will invalidate any coupons.
(d) Apple Hotel or its promotional partners shall reserve the absolute right to hold onto the coupon without any reason and/or may cancel the coupon without notice immediately without being liable for any refund or compensation under the following circumstances, including but not limited to, where:
* the payment for the coupon is fraudulent (i.e. using a fraudulent credit card), the credit card used to pay for the coupon has been reported lost or stolen; the booking is counterfeit or fraudulently obtained;
* the booking of the Hotel room(s) has been done fraudulently or unlawfully or has been purchased from a party not authorized by Apple Hotel;
* the coupon has been altered by anyone other than Apple Hotel or its promotional partners or has been tampered with or defaced (in which case, Apple Hotel reserves the right to retain such coupons).
(e) Promotion items and prices are subject to changes without notice.
(f) At the end of the guest’s stay period, if the guest does not use the coupon, it is deemed cancelled.
(g) Any request for the coupon to be used for future stay periods will not be entertained by Apple Hotel.
(h) No cash-ins, i.e. exchange for cash, by Apple Hotel or its promotional partners will be allowed under any circumstances, nor will any promotional offers or promotional items be honoured or entertained by Apple Hotel.
(i) Apple Hotel and its promotional partners will be the sole judge in respect of honouring any promotional offer and promotional items. Apple Hotel and its promotional partners reserves the right, exercisable at its sole discretion, to discontinue or cancel any promotional offer at any time for any reason whatsoever and without any prior notice. Any person, who in the sole opinion of Apple Hotel and its promotional partners, deviates from a promotion’s rules or from Apple Hotel’s Terms & Conditions may be disqualified without notice and without liability on the part of Apple Hotel and its promotional partners.
(j) Each promotional rule shall be severable from each of the other rules, and if any rule is found to be void, invalid, or unenforceable for any reason, the remaining rules shall remain in full force and effect.
Apple Hotel reserves its absolute rights to commence any legal action or proceedings against the guests in relation to any damages incurred to the rooms or to the property as a result of their stay. Apple Hotel also reserve its absolute rights to charge the guest’s credit card and/or debit card for the said damages incurred to the rooms or to the property without any prior notifications and if such costs of damages are unable to be recovered fully from the credit card and/or debit card, Apple Hotel shall commence legal proceedings against the guest without any prior notice.
10. Right to Refuse Accommodation
Apple Hotel reserves the absolute right to refuse accommodation to any person(s) without any notice and may terminate the booking or stop any event immediately without being liable for any refund or compensation under the following circumstances, including but not limited to, where:
(a) such action is deemed necessary for reasons of safety or security; concerning any unlawful and/or unhealthy activities, disturbance or which cause public nuisance which will affect the comfort of other guests of the hotel.
(b) the guest’s conduct, status, age or physical condition or the physical condition of a guest’s luggage is deemed to,
(i) potentially cause harm, create unpleasant smell, discomfort, or
(ii) involve any hazard or risk to the guest or other persons or to Apple Hotel property
(c) the guest has committed misconduct on a previous stay and such conduct may be repeated.
(d) the applicable rate or any charges or taxes payable have not been paid, the payment of the room rate is fraudulent (i.e. using a fraudulent credit card), the credit card used to pay for the rate has been reported lost or stolen; the booking is deemed counterfeit or fraudulently obtained.
(e) the booking of Hotel room(s) has been done fraudulently or unlawfully or has been purchased from a party not authorized by Apple Hotel.
(f) the booking has been altered by anyone other than Apple Hotel or Apple Hotel’s authorized agent or has been tampered with or defaced (in which case Apple Hotel reserves the right to retain such booking documentation); and/or
(g) the guest does not register as the person stated on the booking or the person checking in cannot prove that (s)he is the person named in the Booking Confirmation Sheet (we reserve the right to retain such booking documentation in such circumstances).
11. Limitation on liability and law
* Apple Hotel is only responsible for the guest’s booking reservation and guarantee the same at Apple Hotel on the guest’s date of arrival as per the reservation made by the guest.
* Apple Hotel only warrant that the room, as described on the Apple Hotel website, will be available to the guest.
* Apple Hotel is not in a position to guarantee the guest’s safety against, including but not limited to, accidents, death, acts of God, flood, riot, theft, or even acts of negligence. All activities have inherent risks to health and safety and Apple Hotel will not be responsible for any eventualities related to services booked through this site.
* Whilst Apple Hotel will make every effort to ensure that the material contained on the Apple Hotel website is accurate, and all material published is in good faith.
* Apple Hotel will use reasonable skill and care in performing our services. However, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information.
* Apple Hotel does not warrant or represent its accuracy and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage relating to the information contained in the website. Apple Hotel will not be liable for any direct, indirect, consequential losses or damage arising out of the use of this site or any errors, inaccuracies or omissions in materials provided.
* Apple Hotel reserves the right to retain the guest’s credit card details and consent to us debiting such amounts for which the guest is responsible for as a result of and in the event any damages caused to the Apple Hotel room and/or property by the guest(s) during their stay. These amounts may be debited from the guest’s card without prior notification.
* Apple Hotel will not be held responsible for any loss or damage of property left in or damaged as a result of being in the guest’s room and/or property during the guest’s stay. Apple Hotel is not responsible for any property left behind/damaged as a result of the guest’s stay.
(a) The various linked sites on the Apple Hotel site allows for further link-up and interaction between guests and the said sites for promotions and other interactive mediums. The inclusion of all website links on the Apple Hotel site does not imply endorsement by Apple Hotel of such linked sites, or any association with its operations. Apple Hotel is not to be held responsible for either the said sites or guests assessing the said linked websites, and is further not responsible for the content of the said linked sites, and does not make any representations regarding the content or accuracy of materials on the said site.
(b) Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.
(c) The laws of Malaysia shall apply to the Apple Hotel website and the Terms & Conditions therein and court proceedings relating thereto may only be commenced in Malaysia.
(d) Statutory Requirements
The hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These requirements must be strictly observed by the guest, any of the guest’s guest(s) and/or representatives at all times throughout the guest’s stay at the hotel.
Neither Apple Hotel nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, franchisees, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the hotel as made available on our website, (iii) the services rendered or the products offered by the hotel, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the hotel (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
13. Data Protection
Apple Hotel will retain all personal information which the guest(s) provides during booking. Apple Hotel may need to pass this information to other parties such as our licensees and it may also be required to be provided to the government and enforcement agencies and public authorities if so required, or as required by law. This may involve sending the guest’s personal information between different countries.
(a) Guest(s) consent to the disclosure of their personal information to us. Apple Hotel shall be entitled to disclose and guests irrevocably consent to our disclosure of any information pertaining to guests to such extent as Apple Hotel may at our sole and absolute discretion deem fit to any regulatory bodies, government and enforcement agencies and public authorities if so required, or as required by law; our franchisees, our branches, related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party whomsoever as Apple Hotel may, at our sole and absolute discretion, deem fit.
(b) Any disclosure by us of the information referred to in this provision will not render us liable to guests for any claim, loss, damage (including direct or indirect damages or loss of profits or savings) or liability howsoever arising whether in contract, negligence, or any other basis arising from or in relation to:
* the release or disclosure of the information by us; and/or
* the information being incorrect, erroneous or misstated; and/or
reliance on the information, whether caused by us or other third party’s omission, misstatement, negligence or default or by technical, hardware or software failures of any kind, interruption, error, omission, viruses, delay in updating or notifying any changes in the information or otherwise howsoever.
15. Trade marks, etc
(a) The material on the Apple Hotel website is the property of Apple Hotel. Visitors may download or use the material on the website for personal non-commercial and private use. Otherwise, the material may not be reproduced, published, distributed, amended, downloaded or otherwise used unless Apple Hotel’s prior permission in writing has been obtained.
(b) All trade marks, marks, materials used on the Apple Hotel website directly linked and associated to Apple Hotel are owned by the Apple Hotel Group.
(a) Apple Hotel reserves the right to cancel, amend or vary at any time the arrangements featured on the Apple Hotel site without prior notice.
(b) Conflict between English text and other language text
If there is any conflict or discrepancy between the English text of the Terms and Conditions of this Agreement and any translation thereof, the English text shall prevail.
17. Entire Agreement
The Terms & Conditions constitute the whole agreement between you and hoteapple.com. By entering into this agreement, you acknowledge that you have not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty other than as expressly set out in the Terms & Conditions.
|Fee Schedule||Malaysia (RM)|
|Name Change Fee||50%|
|Call centre booking fee||10% + Service Tax|
|Luggage storage||2 per luggage per day|
|Hairdryer & Iron Rental||Fees may apply|
** Luggage Storage for more than a day is only limited to guests who have a confirmed return booking. Storage period is limited to a maximum of 2 weeks.
|Check-In Time||2:00pm onwards|
|Check-Out Time||12:00pm sharp|
|Call centre contact details||+603 – 214 APPLE (27753)[email protected]
Mon – Fri 9am-5pm excluding public holidays
|Early Check-In||11:00am onwards|
|Late Check-Out||1:00pm sharp|
|Housekeeping frequency for occupied room||Daily till 3pm**|
** Housekeeping services may be declined with the use of the “Do Not Disturb” tag in the room.
* Additional housekeeping services are available for a minimal fee as an add-on service.
NON SMOKING POLICY
We wish to inform that Apple Hotel @Alor is a NON SMOKING HOTEL.
Guest that smoking in their room will be charge RM200 plus a 3 days room rate for the cost of room cleaning. Thank you for your cooperation and understanding.